Satisfaction Survey

We hope you are pleased with your GoldenLook installation. If you could answer a few quick questions for us, we would very much appreciate your input.

On a scale of 1 to 5 with 1 = Poor and 5 = Excellent, how would you rate your experience with GoldenLook?

When inquiring about the GoldenLook product…

1) the free in home estimate was important in my decision in choosing GoldenLook.


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 N/A

2) the sales rep was able to meet me at a time convenient for me.


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 N/A

3) the sales rep was on time for appointment.


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 N/A

4) the sales rep was knowledgeable.


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 N/A

5) the sales rep offered a fair price.


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 N/A

When scheduling the GoldenLook installation…

6) it was scheduled promptly upon the signing of my contract.


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 N/A

7) the scheduler communicated any changes, i.e. rain or temperature.


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 N/A

8) the scheduler was friendly and accommodating.


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 N/A

On the day of the installation…

9) the installers arrived at the scheduled time.


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 N/A

10) the installers introduced themselves and reviewed my contract before beginning.


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 N/A

11) the installers provided me with the written warranty, the GoldenLook Maintenance Guide, and $100 referral sheet.


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 5

 N/A

12) the installers worked efficiently and professionally minimized any disruption.


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 N/A

13) the installers cleaned up the job site to my satisfaction before leaving.


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 N/A

14) How can we improve?

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